Refund policy
Returns
You have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with any original tags and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, please contact us at hello@yarnshopuk.com.
Returns should be sent to:
Yarn Shop UK
6 West Avenue
Prestatyn
LL19 9HA
United Kingdom
Please contact us before returning an item.
Return Shipping Costs
Customers are responsible for the cost of returning unwanted items to us, including returns from outside the UK.
We recommend using a tracked postal service when returning an item, as we cannot be responsible for returns that are lost in transit.
Where you exercise a statutory right to cancel an online order, any refund of your original delivery charge will be made in accordance with your applicable statutory rights. If you chose a more expensive delivery service than our standard delivery option, we are not required to refund the additional cost.
If your item is faulty, damaged or you have received the wrong item, please contact us before returning it so that we can arrange the appropriate return or resolution.
For international returns, please ensure that the parcel is correctly marked as a returned item for customs purposes. Any customs charges incurred because a return has been incorrectly declared may be deducted from your refund where permitted by law.
Damages and Issues
Please inspect your order when it arrives and contact us as soon as possible if an item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and put it right.
Nothing in this policy affects your statutory rights in relation to faulty, damaged or incorrectly described goods.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including personalised or custom-made products and gift cards.
Please contact us at hello@yarnshopuk.com if you have any questions about whether a particular item can be returned.
Nothing in this policy affects your statutory rights.
Digital Products
Digital products, including downloadable PDF patterns and access to digital tutorials, are supplied electronically.
Where you request or agree to receive digital content during the 14-day cancellation period, you will be asked to expressly consent to the digital content being supplied and to acknowledge that your right to cancel that digital content will be lost once supply begins.
This does not affect your statutory rights if digital content is faulty, not as described or otherwise does not meet the requirements of applicable consumer law.
Kits Containing Digital Content
Some of our physical crochet kits include digital content, such as a PDF crochet pattern and/or access to a video tutorial.
The physical elements of the kit remain subject to your applicable statutory cancellation and return rights. Receiving or accessing the digital content does not remove any statutory rights you have in relation to the physical goods.
Where digital content supplied as part of a kit has already been provided, cancellation and refund rights relating to that digital content will be subject to the digital-content provisions above.
Nothing in this policy affects your statutory rights in relation to faulty, damaged or incorrectly described goods or digital content.
Exchanges
The quickest way to exchange an item is to return the item you have. Once the return has been accepted, you can place a separate order for the replacement item.
Cancellation Rights
For online purchases, you may have a statutory right to cancel your order within 14 days of receiving your goods, without giving a reason.
After notifying us that you wish to cancel, you must return the goods within the applicable statutory return period.
Different rules apply to digital content once supply has begun, as explained in the Digital Products section above.
Nothing in this policy limits or excludes any statutory rights that apply to your purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.
If approved, you’ll be refunded to your original payment method. Please remember that it can take additional time for your bank or card provider to process the refund.
Where required by applicable consumer law, refunds will include any standard outbound delivery charges that must legally be refunded.
If more than 15 business days have passed since we’ve approved your refund, please contact us at hello@yarnshopuk.com.